Accessibility

Accessibility Statement

This accessibility statement applies to https://www.wlma.org.uk/.

This website is run by the Water Management Alliance. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• scanned pdf documents do not comply with the Accessibility Regulations, but these documents can be provided in an alternative format or on alternative media, on request
• some PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information

What to do if you can’t access parts of this website:

We can provide information on this website in a different format. For example: an accessible PDF or large print. Please contact us (see contact information below) to arrange this.

We’ll look at your request and aim to get back to you within 5 working days. But, depending on the format you require, this may take longer.

If you wish to visit our central office and can’t view the map through the link on our ‘contact us’ page, please call or email us (see contact information below) for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the ICT Manager. To report (see contact information below) an accessibility problem or provide us with your feedback, you’ll need to provide details of the:

• problem you’ve experienced
• device you were using and its software version (eg Windows 10)
• browser (if known eg Chrome, Firefox or Edge)

Contact us:

• email us at info@wlma.org.uk
• call us on 01553 819600
• visit our contact us page

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Water Management Alliance is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, with the exception of some PDF links, which we are actively working to make accessible.

Navigation and accessing information / Interactive tools and transactions

With the launch of our new website in December 2025, our navigation, interactive tools, and transactions are now fully accessible, providing a smoother and more inclusive experience for all users. The only exception will be some PDF links, which we are actively working to make accessible (see below).

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Many of our PDFs and Word documents published between 23^rd September 2018 and the present do not meet accessibility standards. However, we want them to remain available to the public in the interest of transparency.

We are actively working to make PDF documents accessible and/or replace data currently presented in PDF format with HTML.

Live video

We aim to include captions in our live video streams wherever possible to make content more accessible. While live video is currently exempt from accessibility regulations, we are committed to supporting viewers who rely on captions.

Preparation of this accessibility statement

This statement was prepared on 1^st December 2025. It was last reviewed on 1^st December 2025.

This website was last tested on 28^th November 2025. The test was carried out by our web delivery and design partner.